Privacy Policy

Introduction

Welcome to Luxe Noir (“Luxe Noir”, “we”, “our”, or “us”), a fashion brand owned and operated by Corset Wholesale Limited.

Your privacy matters to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit www.luxenoir.in, browse our products, create an account, place an order, subscribe to our newsletter, contact our support team, or otherwise interact with our website and services.

For the purposes of the Digital Personal Data Protection Act, 2023, Corset Wholesale Limited is the Data Fiduciary responsible for your personal data.

Our online store is powered by Shopify, which provides the secure technology behind our website, checkout, payment processing, and order management. By using this website, you agree to the collection, use, and disclosure of your information as described in this policy.

Information We Collect

We may collect the following information:

• Name
• Billing and shipping addresses
• Email address
• Telephone number
• Account login details
• Payment information, processed securely by our payment providers
• Order history
• Wishlist and shopping preferences
• Device information
• IP address
• Browser information
• Cookies and analytics data
• Communications with our support team

We do not store your complete payment card details at any point.

How We Use Your Information

Your information may be used to:

• Process and fulfil your orders
• Verify payments and prevent fraud
• Create and manage your customer account
• Process returns and exchanges
• Respond to your enquiries
• Improve our website and products
• Personalise your shopping experience
• Send order confirmations and shipping updates
• Send promotional emails and offers, where you have consented
• Comply with applicable legal and tax obligations

Who We Share Your Information With

We do not sell your personal information. We share it only with service providers who need it to operate this business, including:

• E-commerce platform — Shopify, for website hosting, checkout, and order management
• Payment providers — to process payments and prevent fraud
• Courier and logistics partners — to deliver your order
• Email and marketing platforms — to send order updates and, where consented, promotional messages
• Analytics and advertising partners — to measure website performance and deliver relevant advertising
• Professional advisers and authorities — where required by law

Some of these providers may process data outside India. Where that happens, we take reasonable steps to ensure your information remains protected.

Shopify

Luxe Noir is hosted on Shopify. Shopify securely processes the information necessary to operate our online store, including checkout, payment processing, fraud prevention, order fulfilment, and website functionality.

Certain information may therefore be shared with Shopify and its authorised partners solely to provide these services. For more information, please refer to Shopify's own Privacy Policy.

Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Keep products in your shopping cart
• Improve website performance
• Analyse website traffic
• Personalise your shopping experience
• Deliver relevant advertising

You can manage or disable cookies through your browser settings at any time. Disabling some cookies may affect how parts of the website work.

Marketing Communications

If you subscribe to our newsletter, we may send you updates about new arrivals, offers, product launches, and promotions.

You may unsubscribe at any time using the link included in every marketing email, or by writing to us. Withdrawing consent will not affect order confirmations, shipping updates, or other transactional messages relating to a purchase.

Data Security

We use reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, and loss.

While we take these precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil your orders
• Provide customer support
• Meet legal, tax, and accounting requirements
• Prevent fraud
• Resolve disputes

Where personal data is no longer needed for these purposes and we are not required to retain it by law, it is deleted.

Your Rights

Under the Digital Personal Data Protection Act, 2023, and other applicable law, you may have the right to:

• Access a summary of the personal data we hold about you and how it is processed
• Request correction of inaccurate or incomplete information
• Request updating or erasure of your personal data
• Withdraw consent for marketing communications at any time
• Nominate another individual to exercise your rights in the event of death or incapacity
• Raise a grievance with us, and escalate it if unresolved

To exercise any of these rights, write to us at help@luxenoir.in. We may need to verify your identity before acting on a request.

Grievance Redressal

If you have a concern about how your personal data is handled, please contact our Grievance Officer. Complaints are acknowledged within forty-eight (48) hours and resolved within one (1) month.

Children's Privacy

Third-Party Links

This website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Updates will be published on this page together with a revised “Last updated” date.

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