Returns & Exchanges

14-Day Returns

You may return your item within 14 days of delivery for a full refund. No questions asked. The only requirement is that the item meets our return conditions below.

Return Conditions

As our corsets and garments are considered intimate apparel, returned items must be unworn, unwashed, undamaged, in original condition, with all original tags attached and the hygiene seal fully intact.

For health and hygiene reasons, we cannot accept returns if the item has been worn, used, washed, altered, damaged, has missing tags, or has a removed or broken hygiene seal.

Please include a copy of your original invoice with the returned item.

Buy 1 Get 1 Free Orders

Final Sale

Exchanges

If you would like to exchange your item for another size or style, you may do so within 14 days of delivery.

As we provide Free Shipping on all orders, customers are responsible for the cost of returning the original item to us for an exchange.

Refunds

Once your returned item has been received and inspected, and it meets our return conditions, your refund will be processed to your original payment method within 3–7 working days.

All orders on Luxe Noir are prepaid. Refunds are issued to the same method used at checkout — UPI, credit or debit card, net banking, or wallet.

Return Process

1. Contact our customer support team at help@luxenoir.in to initiate your return or exchange.
2. Pack the unused item securely with all original tags and hygiene seal intact, along with a copy of your invoice.
3. Ship the item to the return address provided by our support team, or hand it to our courier partner if a reverse pickup has been arranged for your pincode.
4. Once received and inspected, we will process your refund or exchange promptly.

Return Address

Please do not ship any item to this address before contacting support — returns sent without prior authorisation cannot be processed.